By Taylor Tuomie
“The chat feature has become the leading contact source, as 42% of full-service customers indicate using a live online chat feature vs. email (23%) or other social media forum (16%). Additionally, online satisfaction is highest among customers who use the chat feature”
You’ve likely seen chat windows on websites before. They’re typically found on insurance websites or other sites where customer service is needed more often than not when visitors are landing on a website. They can be a huge time saver as a website visitor (assuming the person on the other end is helpful!) and it can also save the business using the live chat time.
Maybe you’ve considered trying chat windows out before for your field service website or maybe you haven’t even considered it as an option at all. Here are 4 reasons why you should be utilizing a live chat window for your business.