Top 10 Funniest Green Industry Customer Complaints

Posted on Fri, Nov 27, 2015

By Taylor Tuomie is a great resource for green industry professionals to connect and to share business knowledge. If you need to learn more about how to do a certain job, or learn how to winterize your gear or pretty much anything else, there are a ton of threads you can turn to.

This is not an example of any of those. The following has nothing to do with learning and improving your green industry business. But, they are pretty dang funny. I went through the thread called Best Customer Complaints! and came up with a top ten list of the funniest complaints, enjoy! 

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Tags: customer service, customer satisfaction

8 Simple Things Your Field Service Customers Will Be Thankful For

Posted on Wed, Nov 25, 2015

By Taylor Tuomie

In the spirit of Thanksgiving, we figured we could write a post about a few simple things you can be doing that your customers will be thankful for! Creating a happy customer can be pretty easy. Your field service customers want to feel valued, in fact, states that 68% of businesses lose a customer because they feel the company is indifferent about them. 

I would imagine that you are thankful for your customers, they are the reason you're even in business! But how can you show that gratitude and leave them even more satisfied? Here are 8 simple things that you can do for your customers that they will be thankful for:

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Tags: field service, field service CRM

5 Websites That Will Make your Irrigation Business Better

Posted on Mon, Nov 23, 2015


By Taylor Tuomie

Some of the irrigation companies around the U.S. and Canada are finishing up their last winterizations for the year and are winding things down. I'm writing this post from St. Paul, Minn. and our forecast is calling for snow this weekend! Regardless of where you're located, learning about the industry can happen year round. 

We compiled a few online resources for irrigation professionals, both rookies and veterans alike. Whether you are want to brush up on some techniques for next season or want some help training new employees, here are 5 (free!) web resources that will make your irrigation business better:

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Tags: irrigation business

What Hardware Should I Use With My Field Service Software?

Posted on Fri, Nov 20, 2015

By Taylor Tuomie

So you bought new software for your landscaping, irrigation, lawn maintenance, or snow plowing business. You’ve got it all ready for your service techs to use in the field and your office is ready to start reaping the benefits of the new system. Say goodbye to all the headaches that the paperwork caused in the past!

But what are you running the shiny, new solution on? What is the best hardware for your field service software

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Tags: field devices, lawn care software, field service, Hardware, field service hardware

5 Benefits of Integrating Field Service Software with QuickBooks

Posted on Wed, Nov 18, 2015

By Taylor Tuomie

We recently wrote a blog post comparing the online and the desktop versions of the popular accounting software, QuickBooks. It's the most popular accounting software on the market for small businesses. With over 6.5 Million customers and 10 Million users, they are the #1 Accounting Solution for Small Businesses. Their software has been around since the early ‘90’s and has been a staple to many green industry businesses since their start.


While QuickBooks has been an important tool for many lawn maintenance, snow plowing, irrigation and landscape (the screen shot from their website is for a landscape company!) businesses, not all are using it to its full potential. When QuickBooks is integrated with a CRM or field service software, it can become even more powerful. Here are five benefits of integrating your field service software with QuickBooks:

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Tags: field service tips, field service software, small business

Lessons the Green Industry can Learn from Awesome Restaurants

Posted on Mon, Nov 16, 2015

By Taylor Tuomie

The best green industry business owners work hard to stay on top of their line of work. They study what experts in the field are saying, they attend conferences, they take note of what their competitors are doing, discuss best practices with other owners and are constantly trying to improve.

Learning is an important aspect of being a successful entrepreneur. Of course, there are business courses available across the country, there are entrepreneurial organizations you can join and books you can read, but where else can you learn about improving your business? Maybe you can learn something from businesses that don’t have anything to do with lawn maintenance, irrigation, landscaping or snow plowing.

Think about your last visit to your favorite restaurant and start applying some of the things they do exceptionally well:

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Tags: small business tips, lawn care business, green industry

9 Signs your Field Service Employees Love Working For You

Posted on Fri, Nov 13, 2015

By Taylor Tuomie

It’s a classic dynamic that we hear about all the time; the terrible boss and the lowly employee. Movies have been made, books written and thousands of articles and blog posts float around the internet about employees hating their boss. Odds are, you’ve had a boss that made your work days awful.

We even have a blog post on the reasons why your employees hate working for you and how you can fix it.

We talk about the bad ones so often that we forget there are some great bosses out in the world. So how do you know if you’re one of the good ones? What are some signs that you aren’t a tyrant? Here are 9 signs that your employees love working for you;

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Tags: field service business, lawn care business, landscape business, field service, green industy

7 On-The-Fly Development Tips for your Field Services Team

Posted on Wed, Nov 11, 2015

By Taylor Tuomie

Taking the time for employee development can often be tough to do for field service businesses. In the green industry or snow removal industry, you have a smaller window of time to get work done because of their seasonality in most areas, typically you won’t staff employees year round. So when can you take time to develop your team?

(Short on time, but want to learn how to hire the best employees for your crew? Click here to download our free eBook on creating a successful hiring plan!)

High employee turnover is (unfortunately) a fairly common trait for companies in the green industry. While some of the reasons are unavoidable for businesses, one of the biggest reasons that employees remain at a job is the development they receive. If they aren’t getting what they need with your company, they are going to be looking for outside opportunities real quick.

While it can be tough to take the time to develop your green industry or snow removal employees, you can still work on their development while on the job. Here are 7 tips on how you can develop your employees on the fly:

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Tags: lawn care business, business tips, development

What Kind of Ship Do You Run in Your Field Service Business?

Posted on Mon, Nov 09, 2015

By Taylor Tuomie

We talk about the importance of a good company culture a lot. A good company culture can trump the list of importance of what employees look for in a new job, even above compensation packages or vacation time. But what does good company culture look like and how can it make your field service business more successful? 

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Tags: lawn care business, snow industry, green industy, company culture, culture

5 Essential Collaboration Apps for Field Service Crews

Posted on Fri, Nov 06, 2015

By Taylor Tuomie

Ever feel like you and your team are on completely separate pages? Have you wasted time completing tasks that didn’t need to be done, lost money because you didn’t do something you were expected to do, or looked like a complete idiot in front of a customer because you didn’t know important information? I think most of us have been there, whether we like to admit it or not.

Some of the technology that we use every day is extremely distracting. For instance, what was this guy doing that was so important? 

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Tags: mobile field service software, field service, apps,