Ruth King, founder and CEO of Business Ventures Corporation, and David Crary, President and Founder of HindSite Software, recently sat down on HVACChannel.tv to discuss efficient dispatching within the field service industry. Dispatching is one of the most important roles within your field service company. The dispatcher is the first person to talk with customers, the one who schedules jobs, and the one who provides techs with all of the information they will need out in the field.
Since this is such an important role within your company, I want to use this week’s blog posts to discuss the dispatcher. Today we will start off with the dispatcher’s role.