Not two terms you’d think to hear in the same sentence right? Unless, of course, it’s to say “My techs would never consider field service management solutions.” But realistically, they should be used together more often.
Your techs have a Git-R-Done attitude. They want things fixed quickly, done once, and done right. It can be hard to convince them that a field service management solution will actually be beneficial to them and make their lives easier. All they really see is that they have to learn a new system and that doing paperwork is not their job.
It’s your job to show them the benefits of adapting to new management solutions. Explain to them that the current paperwork is slow and not always done correctly. Explain the time wasted having to decipher the bad handwriting or the delay in billing a customer.
You will also want to explain that while doing the job is critical, it’s useless if it’s not recorded. A field service management solution provides a way to capture the data so you have the information to bill for.
Not only will your techs appreciate getting rid of paperwork, but a month after the change your techs will see that they don’t need it at all. They can fill in the information right from the customers’ property as they go through the job. This ensures consistent, accurate, and timely information from your techs, which will in turn lead to faster billing. Better billing means more money for the company so if kicking paperwork doesn’t convince them, perhaps the possibility of more money will.
Getting your techs on board with a field service management solution can be difficult. Change is never easy. We know this. But it really is a requirement for the long term success of your business.