A smart controller does a lot for your irrigation business. It gets you a sale, makes customers happier, and it makes your job easier the next time you visit the site.
Surprisingly, irrigation software can do the exact same things for your business. In fact, this one tool can do a lot more than a smart controller can do for your business, but so as to not overwhelm you, we will stick to the three basics: more sales, happy customers, and easier job sites.
More Sales
There are multiple features field service software has that can help you boost your sales.
Efficient routes get your techs to more jobs in one day, instead of driving all around town to service customers. They are also equipped with the information needed to recommend more services or parts to a customer. By knowing what has already been done to a customer’s property, techs can use their knowledge and expertise to recommend additional services that will benefit the customer.
Happy Customers
Smart controllers make a customer’s life a lot easier and their grass a lot healthier. Both of these result in a happy customer, which in turn means they are willing to keep using your business and its services.
Irrigation software can do the same thing. By having all information transported electronically, customers get their answers a lot sooner. The office staff is able to check a customer history, a tech’s route, or a reminder they have and get answers to customers in a much more efficient manner than if they were paper shuffling.
Techs are also able to provide better customer service out in the field. Being knowledgeable about the site through customer history and notes allows the tech to excel at their work. Aren’t you always happier when work is done quickly and efficiently on your property?
Easier Job Sites
With a complete customer history, you are able to see exactly what was done at each site. That way, when a tech is on site, they can see the work that was completed last time, or things that should be checked on this time.
HindSite offers a special area called the User Defined Fields. These fields hold customer specific information. Things such as location of the smart controller, gate codes, or even notes on keeping the gate closed due to a dog are all available information for the techs. You can watch our field service software demo to learn more about HindSite.
When techs have all of the needed information at their fingertips, the job sites become a much easier place to navigate, making the job quick and efficient.
There are plenty of tools that can help you to grow your business and make it a success. An irrigation software encompasses many tools in one solution with its multitude of features. Investing in irrigation software will benefit you in many of the same ways a smart controller will.