About a month ago, we held our annual HindSite Business Summit. This is an event we put on for our customers using our field service software. We love this event because it gives us a chance to sit down with our customers and just connect with them. We tell them where our company and software is heading, and they tell us about their past year and what they’d like to see in our program in the future.
We also love it because our customers truly are one of the best groups of people out there. They are hardworking and determined, yet still know how to kick back and enjoy themselves. I can relate because I used to be in the irrigation business. I know the struggles they tell me about and I almost relive my glory days when they tell stories about a difficult customer or when a machine broke down on the job. It wasn’t funny then, but it is hilarious now.
So in honor of our hardworking customers, here are the 10 things your landscape contractor won’t tell you (but probably wish they could):
- I'm no miracle worker. If it looks like crap now, it'll look like crap with stripes when I'm done.
- The more you talk to me the quicker I will try and do your lawn as you just used up 3 minutes of my time! I should have quoted more to account for the 3 minute chat I have to go through each time I came to mow.
- I gave your dog a dozen milk bones to shut him up. If he has a weight problem, that might've been a contributing factor. Note: I still hate your dog as it hasn't stopped barking at me. Also, I don't know what you're feeding your dog, but the stink of its fecal matter is killing me. Please change its diet, or at very least, clean up after it.
- Just because your "little Timmy" down the road will do your grass for $15-20 doesn’t mean that I will....
- I know you watch every move I make and can see you going from window to window...in fact I go from the front to the back to the side just to mess with you.
- No I will not email you before I'm going to come mow your lawn so you can pick up the dog poop. Make your teenage daughter and her boyfriend clean it up...they always seem to be home every day.
- PUT DOWN THE BOTTLE OF ROUNDUP! Your lawn looks like a missile test site.
- Do not call my phone and EXPECT a call back without leaving a message
- Sure I will take on your crap account to keep the guys busy. As soon as I can replace you with a quality customer then you’re getting punted like it’s 4th down and long.
- The direction you turn your blinds has EVERYTHING to do with whether you can see in them or not....
If you would like to see more things your landscaper won’t tell you, here is the forum.
With Thanksgiving just a day away, we at HindSite want to say thank you to all contractors. For your hard work, and even more for your stories from the field.
Are you nearing your offseason? Looking for ways to improve your business? Check out 10 Ways to Improve Your Business in the Offseason.