It’s Black Friday. That means chaos. It also means buying as many gifts as possible for the lowest prices of the season. But if you’d like to avoid the chaos this year and still pick up one of the best gifts for your office staff that will even pay for itself, it’s time you invested in work order software. Sure hot cocoa mix is nice and a gift card to the nice restaurant is a good idea, but why not invest in something that will make the day-to-day work of your office staff more enjoyable?
Let’s be honest. Your office staff deals with a lot of crap. Their desks are probably a mess of paperwork, they most likely receive several calls a day either explaining where a tech is or where a tech is supposed to be, and their scheduling techniques are so personalized to their own codes and messages that no one else can decipher them. Not to mention they are also usually taking heat from both customers and techs when something goes wrong.
That is why work order software is so important for your field service business. It can:
Eliminate Paperwork.
With work order software, your office staff no longer needs paper. Everything can be done through their computer, meaning they are no longer printing off the guys’ schedules, receiving back stacks of work orders from the day’s jobs, or even scribbling down notes they need to remember about the customer and their property.
By eliminating paperwork, the staff eliminates having to enter information in more than once. It also eliminates lost work orders or invoices, spills on paper, and a mess of other things that come along from doing everything on paper.
Make Scheduling and Routing a Breeze.
Think of how many times your office staff need to check on something and call a customer back to get them scheduled. Or think of how much back and forth driving your techs do getting from job site to job site.
Scheduling can be done in a few clicks of a mouse with work order software. Your staff can see every techs’ schedule for that day, week or even year. They can also schedule time based on the length required for the service, ensuring there isn’t an overlapping of appointments. Routes can also be set up so that they are the most efficient for your guys in the field. No more printing off directions or worrying about your guys messing with GPS systems in the field while they are driving. They can be scheduled specifically so their route is both time and gas efficient.
Keep information organized and accurate.
This may be the saving grace for your office staff. With work order software, your staff will only be entering data in once. The field can use mobile field service software to enter in all of the information they receive in the field and sync it back to the office. Having the data stored all in one place means answering questions from both the field and the customer is as easy as a few clicks.
With the elimination of paperwork, your staff also avoids spilled on, ripped, and incomplete work orders that they must decipher. This makes the process of getting an invoice out much smoother, allowing you to get paid faster. And I can also guess your office staff will appreciate a cleaner space on their desk.
So this holiday season, why not find something that will make your office staff (and truly your whole business) more efficient and definitely stress-free. Work order software can help to eliminate the hassle of the job, while still helping your staff get more done in the day.
Looking for a software specific to your irrigation business? Check out our Irrigation Software Buyer’s Guide for tips on what you will want when it comes time to buy that perfect gift for your office staff!