It’s easy to be mediocre. You go out, do a job, give customers a bill, and leave. You did your job, right? You completed it in a timely manner and were polite enough, and that’s fine. But do you want your company to be known as just okay? Wouldn’t you rather be talked about as the company that “does great work! The techs are awesome and they really are worth the money!”
Well you can. It takes a little extra effort from everyone in the company but the nice thing is it isn’t hard or expensive. It really starts with you. Be enthusiastic. It should be obvious that you are happy and proud of your work. Customers will see or hear it and feel more confident in you. It doesn’t hurt if you are also neat and organized. It shows you take care of your business.
This extra energy you put in will rub off on techs. Your attitude affects your employees whether you realize it or not. Empower them! Teach them how to be more than just techs. Set goals and give them tips on customer service. Remind them they are the face of the company. Good days or bad they need to take a deep breath, put a smile on their face and do their best to go beyond expectations.
This will pay off in the long run. Outstanding customer service is like a deposit in the bank. By being above a mediocre business, you are building good will among customers. They will be more likely to recommend you if you stuck out in their head (in a positive way). Try to push yourself each day to do one extra thing for a customer a day. The results will show it’s worth it.