Yesterday I wrote an article about firing customers. One of the factors to consider when carefully weighing the pros and cons of that kind of decision is the effect on employee morale.
On a sunny Friday, when many people’s focus and motivation maybe slipping, it seemed a good time to address something that most contractors probably don’t take into account.
mo·rale, [muh-ral] , noun
emotional or mental condition with respect to cheerfulness, confidence, zeal, etc., especially in the face of opposition, hardship, etc.: the morale of the troops.
When it comes to operating a field service business, you already know you need the right team. You need people you can rely on. And finding people you can rely on is hard to do, so when you get them – as “mushy” as it may sound, you need to keep them happy.
Happy people are more productive, will provide better service to your customers, and will be more apt to work hard and work well.
Now, I can’t tell you what will work for your people. I’m just going to give you this task: this weekend, if you get a few moments, think about the little things that might make a difference for your office staff and field crews.
Especially in a busy part of your season, it’ll make a world of difference.