Note: This is the fifth in a series of blog posts with tips aimed at helping field service businesses improve during seasonal slow periods.
The offseason is the time to sit down and evaluate the quality of your equipment. You now have the time to research what needs to be replaced, fixed, updated, etc.
Some things we suggest you look in to purchasing are:
Software/Hardware – Now may be the time to purchase that field service software you have been demoing and researching. The offseason really is the best time for installing new software because you have the time to have it properly set up and to learn the system before the busy season hits.
You should also look in to the hardware in your office and out in the field. Black Friday is a really good day for deals on phones and computers and may be your best bet if you are in need of newer hardware, or know you will possibly need some in the next season. It may not hurt to buy a few extra phones when the deals are really good so you have backups in case one breaks during your regular season.
For more information about Black Friday deals, visit www.blackfriday.com.
Trucks – Get your basic service needs done and over with in your down time. Oil changes, new tires, and cleaning the filters are all things that can be done in this time. Obviously any issues you have with vehicles that hinder performance or safety should be handled immediately, but things that can be done whenever should get done when you aren’t at your busiest.
Besides the basic maintenance, now is also a good time to brand your truck. Putting the company logo, decals, etc on your truck is an efficient and cheap way to market your business. You can’t really have your trucks out of commission during your busy season, so use this slow period to get this done.
Also, it wouldn’t hurt to review these 74 car care tips to keep your automobile in topnotch condition. Though not all will apply to your trucks, it’s a good reference for maintaining your vehicles.
Parts/Equipment – Take a look at what you used over the last year. Use these figures to estimate what you will need for next season and stock up. Be proactive so your techs and customers are not stuck waiting for a part to come in.
Also, don’t be afraid to splurge on the newest equipment out there. Sometimes the high upfront cost can be overwhelming, but if the piece of equipment is as good as the suppliers say it is, it should pay for itself within a year.
While buying new can pay off, I personally also suggest looking at slightly used items. Things like phones, computers, equipment, printers, etc can all come in pretty good quality, at a really fair price. Used items are a great alternative to costly new ones, and will still work just as well. For example, Lawnsite.com has a forum where landscape management contractors can go to sell their used equipment. You may be able to find a great deal on a slightly used piece of equipment there.
Things have finally slowed down for you. It is the perfect time to do those tasks that you are unable to completely commit to when you’re at your busiest. Take the offseason to research and purchase new field servie management software, equipment, hardware, or anything else you may need to be as prepared as you can for the next season.