HindSite Blog

I am always looking for ways to improve my customer service skills.  I feel like sometimes I get so wrapped up in just getting the job done, that I forget I need to ensure my customers are having a great experience with me or they may not come back.

Your field service business is made up of many different systems. You have Deb, your office person’s system, Bob, your manager’s system, Eric, your field tech’s system, and you, with your own system.  All of these are unique systems controlled by the individual, and they seem to work for the individual, but not so much for t...