HindSite Blog

March 23, 2012 1 min read

Yesterday I wrote an article about firing customers. One of the factors to consider when carefully weighing the pros and cons of that kind of decision is the effect on employee morale.

March 22, 2012 2 min read

We all love all of our customers, all of the time. It's true, we all agree. No need to deny it. Except that, our love for our customers, while undeniable, should not be unconditional.

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